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Nationally Recognised Training

Promed International (RTO #40705) t/a Inertia Training

Communicate

in the Workplace

A workplace-communication unit drawn from the resources and infrastructure training package. Builds the practical skill of clear handovers, accurate reporting, and the verbal protocols that keep crews coordinated and safe.
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½–1 Day

0

Refresh as required

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No Prerequisites

All Workers

1

Unit of competency

½–1 Day

Face-to-face

Crew

Workplace communication

WHS / Permits

Standards aligned

ABOUT THIS COURSE

RIICOM201E Communicate in the workplace is the entry-level communication unit from the resources and infrastructure training package — built around the recognition that most safety incidents and rework on site trace back to a missed message, a misheard instruction, or an incomplete handover.

The unit covers the practical communication a worker is expected to perform every shift — receiving and confirming instructions, contributing to toolbox talks, completing radio protocols, and writing accurate reports and handovers.

It is widely used as part of site induction packages, contractor pre-qualification, and as a standalone unit for workers whose previous training did not include a formal communication competency.

Units of Competency

What’s Included

Your Statement of Attainment will cover the following nationally recognised unit:

RIICOM201E
Communicate in the workplace

What You Will Learn

Course Content

This course covers the following knowledge and practical skills:
  • Receiving instructions and confirming understanding back to the sender
  • Toolbox talks and pre-start meetings — listening, contributing, questioning
  • Verbal protocols and standard phrasing on radio
  • Hand signals for plant, lifting and traffic control
  • Recording and conveying messages accurately
  • Reading and writing common workplace forms — JSEAs, permits, hazard reports
  • Shift handover — what to include, what to leave out
  • Communicating across crews from different employers
  • Communicating during emergencies — clear, calm, complete
  • Managing language, literacy and accent differences within a crew
  • Asking for clarification when an instruction is unclear
  • Constructive disagreement and stop-work communication

Assessment

How You’ll Be Assessed

Assessment combines written knowledge qu

Practical Performance Tasks

1
Receive a simulated work instruction and read it back accurately to the sender
2
Contribute to a simulated toolbox talk by raising a hazard and proposing a control
3
Conduct a radio communication using correct call sign and protocol
4
Complete a written shift handover for a nominated task
5
Conduct a stop-work communication for a simulated unsafe condition

Written Assessment

Short-answer written questions covering communication protocols, handover requirements, common workplace forms and the role of communication in safety performance.

Who Should Attend

Is This Course Right for You?

  • New starters and contractors on resources or infrastructure sites
  • Workers needing a recognised workplace-communication unit
  • Operators using radio and hand-signal protocols
  • Crews where shift handovers are critical to safe operation
  • Workers progressing into leading-hand or supervisory roles
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Course Details

Course Code
RIICOM201E
Training Package
Promed Training
Duration
Approx. ½ to 1 day (4–7 hours)
Delivery
Face-to-face / Blended
Location
Your workplace or our venue
Certification
Statement of Attainment
Valid for
No formal expiry — refresh as required
Prerequisite
N/A
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Entry Requirements

  • No formal prerequisites — open to all
  • Reasonable English language, literacy and numeracy
  • Long pants and closed-in safety footwear for any practical activities
  • Valid Unique Student Identifier (USI) required for certification
  • Photo ID for assessment
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USI Required

A Unique Student Identifier (USI) is required to receive your Statement of Attainment. If you don’t already have a USI visit www.usi.gov.au to create yours.

Ready to Book?

Group bookings available — we come to you, or you come to us.

Enquire About Group Booking
Get A Quote

How We Deliver

Flexible Training Options

We come to you, or you come to us.

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Face-to-Face

Full day — minimum contact time as per unit

All theory, practical training and assessment completed in a single session with your trainer.

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Blended Learning

Reduced face-to-face — theory completed online

Complete theory at your own pace online, then attend a practical skills and assessment session.

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Workplace / Onsite

We come to you – any format

We deliver at your workplace. Ideal for groups – custom scheduling including outside business hours.